I did a lot of research before ordering a new Hot Tub cover online. Some of the reviews for other vendors had real horror stories. I was favorably impressed with the reviews for Beyond Nice, but was still a bit apprehensive as to the result. The cover came a couple of days later than estimated, but it was the week of Christmas. It was undamaged, and exactly as advertised. It fits perfectly and I have noticed that the heater is running less. Can't comment on its durability but it looks to be a great cover!
This is my 3rd cover in 12 years. I've always ordered from my local spa place where I purchased my spa. After paying $600+ locally and getting a thin cover that didn't last I decided to venture to the Internet and roll the dice. I Googled spa covers. The ad gave the standard price and then when I went further I discovered I could upgrade different features. This was a plus! I ended up with a $425 spa cover, delivered to me as promised. Follow up was fantastic. I even received a thank you letter, yes a snail mail, real envelope, us postal service thank you letter!
However, my biggest surprise was when I opened the box! To my surprise I actually got a quality hot tub cover! Thick foam inside just as I ordered and a very nice quality leather. This cover is 3x the cover any 1/3 the price! Now that's a win for me. I think this cover will outlast my spa. But I will definitely order again for my next spa!
We received our hot tub cover and it had been damaged by the freight line company. I took pix and also wrote "damaged" on the bill of lading. I sent the pix in to Cynthia and she was so helpful in getting this cover remade. Wonderful people to do business with.