Our cover arrived last week, but we haven't put it on yet as our deck is being refinished this week. The cover weighs about 50 pounds less than our old cover, which is 10 years old and seriously waterlogged. Customer service was very helpful and the cover was delivered, undamaged. My only complaint was with the trucking service, which never scheduled the delivery. They just left the box leaning on our garage door.
Review by Chicago/ Order # 112029 /
(Posted on 7/24/2015)
I called to purchase a hot tub cover and spoke with Cynthia, she was very helpful since I'm new in the hot tubing world. we went through the list for the order with explanations of all details then the order was placed. I was then told it was 3 weeks when I would receive the item. It was only 2 weeks and I had the cover very happy with that since the current cover was water logged and difficult to use, it also damaged the lifter and the hot tub siding. this new cover not only looks very nice but it is very easy to lift for everyone in the family as well as the hot tub is not always running due poor insulation. I have a few friends that have hot tubs and I always tell them if they need a top they wont be disappointed with Beyond Nice.