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Review Details

Thickest Hot Tub Covers: 6"-4" Tapered with 1.0# (R23.85-R37)

Product Review (submitted on November 8, 2012):
Cover arrived in good condition, and remarkably promptly. I contacted sales department by email with question about split skirt details, and was answered promptly. Hopefully, future customers won't have same issue. Skirt was split along flat sides instead of at corners, as would have been logical and in accordance with description during upsell. See photos attached.

If spit skirt had been correct, I'd rate this transaction a 5. As it is, with the appropriate credit that was cheerfully applied to rectify mistake, 4.8 rating.

Not sure if split skirt issue I experienced was due to human error on assembly floor or lack of common sense in standard procedures, but customer service was flawless. Kudos to interface with YRC trucking: tracking progress updates were timely and accurate.