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Returns Policy

  • Our hot tub covers are backed by the warranty but are not otherwise returnable.
  • All hot tub covers are custom made to the dimensions specified.
  • We guarantee your cover will be made to the specifications you provide, but cannot guarantee it will therefore fit your hot tub.
  • We have no stock or inventory and once we start production, we are making a cover specifically for our client. This is why the client credit card is charged before manufacturing begins.
  • Once we have begun your cover, we can not cancel the order and issue any amount of refund.
  • If a cover is ordered incorrectly, is not responsible for the result and will not process any refund.
  • We do not accept returns on our soft spa covers except for warranty issues.
  • If the spa cover is manufactured to within 1 inch of the buyer supplied specifications, we will not accept a return.
  • Defects in materials and craftsmanship are covered by the manufacturer's warranty.
  • For issues affecting only the exterior vinyl skin only, the buyer agrees to remove the foam cores from inside the vinyl skin, and box the vinyl skin for return to the manufacturer so any issues can be resolved.