BeyondNice ships within the 48 Contiguous United States ONLY
Free delivery does not include Alaska, Hawaii, Puerto Rico or anywhere outside the continental 48 states, and also does not include certain remote locations (such as Idaho, Montana, Wyoming), penninsulas or islands. As freight charges change weekly, we will contact you should additional freight be required for your specific location.
Due to high risk of damages, we do not provide international shipping
We deliver to Alaska, Hawaii or Puerto Rico only with manual freight quote and additional charges
No P.O. box deliveries
No APO/FPO deliveries
We contract with freight trucking carriers for curbside delivery only.
Our hot tub covers ship in a 4' x 8' x 12" box and weighs about 55 pounds
The delivery address must be tractor trailer (18-wheeler) accessible
Tracking information is emailed when your spa cover ships.
When your cover arrives at the destination terminal nearest the delivery address, the courier will call to schedule a delivery appointment.
We are not responsible for delays caused by the carrier.
We are not responsible for fees charged by the carrier for missed or rescheduled delivery appointments.
Please carefully inspect your spa cover at the time of delivery. The driver CANNOT leave until you sign the Delivery Receipt.
If the hot tub cover is damaged or appears damaged, write "Damage" - no more and no less - on the driver signed copy of the Delivery Receipt, then sign and accept the delivery.
If "Box damaged" or "Hole in box" or anything specific is noted on the Delivery Receipt, BeyondNice is not be responsible for replacing the cover if it prevents us from being paid through a freight damage claim.
Notify us of the freight damage by email to sales@BeyondNice.com within 24 hours.
If you accept a damaged hot tub cover, without noting "Damage" on the Delivery Receipt, you will be solely responsible for submitting a claim to the freight company. BeyondNice will not be responsible for the repair or replacement of any cover received without damage noted.
If you leave a note allowing the freight company to drop off the spa cover without your inspection, and the hot tub cover has freight damage, you will be solely responsible for submitting a claim to the freight company.